In his best-selling two-day Executive PA Programme, Adam Fidler gives new and experienced PAs all the tools and tricks of the trade they need to excel at what they do. First delivered in 2011, the course is one of the most popular PA courses in the UK, having been delivered in London, South Africa and internationally since 2011. The course includes Adam’s revolutionary Five Folder System™, which Adam has taught to hundreds of PAs, enabling them to remain organised even when dealing with huge amounts of work and feeling swamped with the many activities they need to accomplish.
By the end of this Personal Assistant course, students will:
All new and experienced PAs
1. Welcome and introduction/course overview
Where am I now? Where do I want to go?
What do I like about my current role? What do I dislike about my role?
What do I want to get out of this programme?
Career planning and setting goals – why is this important?
2. Re-defining the role of the Executive PA
EA versus PA – challenges and considerations; future-proofing the EA role.
High expectations - perfectionism versus pragmatism
Providing a service; providing solutions
Seeing yourself as a manager and adding wider organisatinal value
Changing others’ perceptions of the role - visibility, status and profile
Key skills: adding value; creating a specialism
3. Your Values, Beliefs and Personal Motivation Your values in relation to your job Personal motivation – staying motivated at work It's the thought that counts - the law of attraction and positive thinking; how this drives excellent in PAs.
4. The PA Competency Model
5. Daily Routines
Diary management - day folder, diary pack, travel planning and itineraries
Looking after the boss
Using the Five Folder System™ to remain organised when swamped with
paperwork
Thinking ahead; pre-empting workloads
Taking control without taking over
Scheduling your own time
How to delegate work and ask others for help
Pushing back appropriately and diplomatically
Review and evaluation of Day 1
Open Question and Answer session
Recap learnings from Day 1; reflections
6. Meetings, Agendas and Correspondence
7. Workflow management
8. Working Effectively with the Boss
The boss' relationship with you; your relationship with them
Seeing the boss as a customer; seeing colleagues as customers
Exceeding expectations
Strategies and rules for successful Boss/PA working
Setting boundaries – with yourself and others
Dealing with uncertainty and ambiguity
Strategies for coping when things go wrong
An introduction to Transactional analysis and how this Relates to the PA role
9. Working under Pressure
Working under pressure
Dealing with a high volume of work
Remaining focussed and getting the job done
Managing your emotions at work - learning not to collect other people's "stuff" at work
10. The way forward