Speaker: Paul Boland
A whistlestop tour of the next generation Intelligent Patient Portal (IPP)
EBO’s IPP allows you to connect deeply and personally with your patients, serving as a catalyst for nurturing a stronger, more meaningful patient-provider relationship. Its conversational AI enables patients to take an active role in their healthcare journey – allowing them to feel seen, heard, valued and most importantly, informed. An introduction to some of the core pillars of the IPP:
- Improving patient adoption through AI-enhanced machine learning; adjusting dialogues as needed
- Contextually sensitivity – how the portal provides patient context throughout use
- Sentiment analysis offering level of insight on a patient’s health that first generation Patient Portals cannot. Understand how your patients feel (self-assessment), how they think (PROM, PREMS) and provide a general sentiment score.
- Future-proofing a core solution by configuring bespoke dialogues or sharing your dialogues across your ICB and beyond through an Intelligent Dialogue Marketplace.
Explore how the Intelligent Patient Portal can improve your ICS automation maturity, helping you move from using automation for improving performance to achieving a more comprehensive transformation across your entire system. By leveraging these automation technologies, you can optimise processes, increase efficiency, and ultimately improve patient care outcomes.
EBO’s IPP is compatible with various technologies and systems allowing for seamless integration with your Electronic Patient Record (EPR), shared care records and first-generation Patient Engagement Platforms (PEP). This allows you to access and use patient data from different sources, enabling you to have meaningful conversations with patients to support their care.
The Rio Virtual Assistant, powered by EBO, is the preferred Intelligent Patient Portal solution for the Rio EPR. Built on the powerful EBO conversation-based portal platform, the Virtual Assistant opens doors to the future of healthcare by providing a broader reach of inclusivity within the patient community and enables staff involvement, when necessary, to assure a complete end to end engagement. Where other portal solutions remove the human-touch from digitised pathways, the Virtual Assistant solution restores empathy. Its context awareness ability allows it to fully understand both the content and context of the patient’s query, helping it to manage conversation flows as well as emulate human conversation (including multi-lingual supporting over 100 languages). As a result, the Virtual Assistant can converse with wider audience of patients intelligently, understanding their intents and emotions whilst providing appropriate accurate responses.
To add to the power and intelligence of the Virtual Assistant, the solution is fully integrated within the Rio EPR interacting with key Rio data and functions to automate processes such as appointments handing, referrals, consents and assessments, replacing manual efforts and processes whilst enhancing patient quality of care and providing the clinical staff with the most up to date information about the patient.
Here are EBO we do not resist change. We adopt new safe, game-changing, technology that results in better patient outcomes and ultimately better patient health. We continue to drive foreword, creating richer more responsive patient journeys, one patient conversation at a time. It is tried and tested and what’s most exciting – you can be part of it. Start your PEPP journey today.
