Userlane
Userlane helps NHS teams use digital tools with confidence, and improve adoption with insights
By combining real-time usage insights with the HEART analytics framework, Userlane helps NHS teams understand where digital tools are working, where they’re not, and what to do next. This leads to faster onboarding, reduced support overhead, and greater confidence that digital investments are driving real outcomes across care and administration.
Where users are struggling, Userlane delivers real-time, in-application guidance tailored to NHS workflows—including all major Electronic Patient Record (EPR) systems— removing digital friction and supporting healthcare professionals at the point of need. With the addition of an AI Assistant, NHS staff receive intelligent, contextual support that streamlines processes, reduces errors, and frees up time for patient care.
