Henry Clay

After a background in manufacturing organisations including roles as operational manager, accountant and general manager, Henry has spent almost 30 years as a consultant to organisations in both the private and public sector.  Much of this work has involved the specification and commissioning of a range of public sector services from benefits, through support services including (for the NAO) a review of the way in which IT services were outsourced by the Inland Revenue to primary and secondary healthcare services.  He has advised the Care Quality Commission and the Healthcare Commission not just on their investigations into specific cases (such as the investigation into Take Care Now) but also in their wider evaluations of value for money (such as the report ‘Not just a matter of time’ into GP out of hours services).  A particular interest is in making sure that the data collected through systems is useable and used to support improvement of the service.

Work within the acute healthcare sector has involved him in A&E, Urgent Care services of all types, Diagnostics and Pathology, IT systems, Imaging, Medical assessment as well as in Health Insurance.  In Primary Care, Henry has worked with many Out of Hours providers, particularly in benchmarking their performance and looked at the operation of numerous general practices, Walk in Centres and Minor Injury Units.  He was also an author of ‘Making Time in General Practice’ which underpinned the work of the Five Year Forward View in General Practice. Currently, he is leading on a review comparing performance across Integrated Urgent Care.