Jack Chilcott
Healthcare Transformation Director, Customer Experience & Innovation
Publicis Sapient
Health system & service design specialist.
Over a decade of global experience across healthcare, co-designing systems and services to deliver better human experiences, improve standards of care and clinical outcomes at scale using digital and data. Background in Clinical Neuroscience and Psychology.
Examples of work include: design and implementation of COVID-19 remote monitoring virtual wards, community frailty support, Type-2 Diabetes and Heart Failure remote intensification of care services across the NHS in the U.K. and Rome, Italy; using voice-activated AI to enhance the relationship between providers, patients and clinicians; and defining a supportive care and survivorship platform with the Duke Cancer Institute, North Carolina.
Qualifications include a Service Design certification from Central Saint Martins, University of Arts London, a BSc in Psychology from the University of Leeds, and an MSc in Clinical Neuroscience from the Institute of Psychiatry, King’s College London. Tech enthusiast with several years of IT experience at the BBC .
