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Miss Gemma Cowley

Head of Referral Management/Referral Management Centre
NHS, Midlands and Lancashire Commissioning Support Unit (MLCSU)

A highly professional, skilled, and experienced operational leader with the ability to adapt, influence and implement change in the working environment to support the businesses strategic and corporate objectives. Ability to work to strict deadlines meeting customer expectations/targets, delivering required outcomes against contractual obligations. A real passion for supporting and developing others through coaching and mentoring. Excellent stakeholder management, communication, and engagement skills, with the ability to deliver key messages, presentations, and complex data to people of all levels and backgrounds across varied platforms.

Gemma has over 20 years NHS experience which has mainly been within Primary Care, supporting GPs and Practices for payments and pensions and secondary care commissioning, she is keen that patients and service users get the best experience possible when utilising our services and is focused on delivering high quality, efficient services that perform at optimum levels.

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