Nick Conway

Nick Conway is a Quality Improvement Lead at Birmingham & Solihull Mental Health Foundation Trust (BSMHFT). He has responsibility for developing and supporting Quality Improvement efforts across the Secure Care and Offender Health Service area, as well as supporting the development and delivery of Quality Improvement training across the organisation.

Nick began his career in the NHS with BSMHFT in 2010 as a Health Care Assistant on an Acute Mental Health ward. Before moving into Bed Management where he helped to establish a new Place of safety suite for the assessment of patients detained under Section 135 or 136 of the Mental Health Act.

In 2014 Nick began working in the newly established Regulatory Compliance Department where he utilised Quality Improvement methodology to establish a new MDT approach to Internal CQC preparedness. Utilising a combination of dashboards to help identify hotspots, self-assessment & peer review.

2017 saw Nick take up a new role of Regulatory & Quality Governance Manager. A role new and challenging role in which he acted in a commissioning capacity and took responsibility for the development and collection of new key quality KPI’s for Reach Out, a new accountable care partnership between BSMHFT, Midlands Partnership Trust and St. Andrew’s.

During 2018 Nick took a lead role in helping to establish a systematic approach to Quality Improvement within BSMHFT. The trust entered a strategic partnership with the Institute for Healthcare Improvement (IHI) and Nick graduated from wave 57 of the IHI Improvement Advisor program in 2019. Nick is currently part of a national programme of Quality improvement looking to establish national standards around sexual safety in Inpatient settings. He has an interest in Organisational Culture and the human side of change.