For 15 years, Richard has been involved in protected conversations, mergers, TUPE, redundancies, disciplinary investigations, and mediations. He is a trained workplace investigator and mediator, and he uses these interpersonal soft skills to support organisations to develop a culture where staff feel empowered to challenge the status quo, harness difference, and be more engaged and more productive. His role also involves working closely with the HPMA, Office of the Independent Adjudicator, Civil Mediation Council, Scottish Mediation Network, College of Mediators and he is a Supporter of Mediation Awareness Group, the UK wide group for promoting all forms of mediation.