Sarah Williams

Sarah began her nursing career in Critical Care in West Wales, spending eight years developing a strong clinical foundation before progressing into Site Management and Patient Flow. She later became Matron for Site Management and Patient Flow, leading operational improvements in Emergency Department performance, patient flow and ambulance handovers. A key achievement was helping the hospital achieve some of the highest ambulance handover performance in Wales through strengthened operational processes and collaborative system working.

In October 2024, Sarah joined Herefordshire and Worcestershire ICB as Associate Director for Urgent and Emergency Care (UEC) and Patient Flow, leading system-wide improvement programmes focused on reducing ambulance handover delays, improving discharge processes and strengthening urgent and emergency care pathways.

Following the formation of the Herefordshire & Worcestershire and Coventry & Warwickshire ICB cluster in October 2026, Sarah was appointed Associate Director for EPRR and System Operations, providing senior leadership across the combined footprint.

Her current portfolio encompasses statutory EPRR responsibilities, System Coordination Centre (SCC) oversight, system resilience, incident response, operational escalation and multi-agency collaboration. She works closely with NHS providers, emergency services, NHS England and wider system partners to ensure effective preparedness, coordinated responses and the continued delivery of safe patient care.

Passionate about compassionate, inclusive and visible leadership, Sarah is committed to building strong partnerships, empowering teams and delivering sustainable improvements that strengthen system resilience, operational performance and outcomes for patients and communities.