3rd Patient Flow Congress: The Strategy for Urgent and Emergency Care

Each year the NHS provides around 110 million urgent same-day patient contacts. Approximately 85 million of these are urgent GP appointments, and the rest are A&E or minor injuries-type visits

Some estimates suggest that between 1.5 to 3 million people who come to A&E each year could have their needs addressed in other parts of the urgent care system, they turn to A&E because it seems like the best or only option.

The rising pressures on A&E services also stem from continued growth in levels of emergency admissions and delayed transfers of care when patients are fit to leave the hospital

What’s been achieved in England over the past three years?

• Care for 23 million A&E attendances in 2016/17, 1.2 million more than three years ago.
• Boosted the capacity and capability of NHS 111, which now takes 15 million calls each year, up from 7.5 million three years ago.
• Expanded “Hear and Treat” and “See and Treat” ambulance services so that they now cover 3.5 million people, with the provision of telephone advice and treatment of people in their homes saving unnecessary trips to the hospital.
• Developed an integrated urgent care model, offering a single point of entry for urgent care via NHS 111, and rolled it out to 20% of the population.
• Increased NHS staff uptake of winter flu vaccinations from 49% last year to 63% this year – the highest

Join us on the 9^th of July 2019 at the 3rd Patient Flow Congress as we explore the key deliverables that need to be achieved over the next year to adhere to NHS England’s five years forward view, we will also be looking at how the Trusts and CCGs got on while attempting to meet the Government’s 2017/18 mandate.

Key NHS deliverables:

• Specialist mental health care in A&Es: 74 24-hour ‘core 24’ mental health teams, covering five times more A&Es by March 2019, than now. The service will be available in more than a quarter of acute hospitals by March 2018 and reach nearly half by March 2019, compared with under one-in-ten today.
• Enhance NHS 111 by increasing from 22% to 30%+ the proportion of 111 calls receiving a clinical assessment by March 2018, so that only patients who genuinely need to attend A&E or use the ambulance service are advised to do this. GP out of hours and 111 services will increasingly be combined. By 2019, NHS 111 will be able to book people into urgent face to face appointments where this is needed.
• Roll out evening and weekend GP appointments, to 50% of the public by March 2018 and 100% by March 2019.

How the changes will be delivered:

• £100 million in capital funding will be provided to support modifications to A&E
• Clearer local performance incentives.
• Aligned national programme management.
• Broader improvement support.

Our 3rd Patient Flow Congress will promote the power of networking, with 200 like-minded public-sector professionals in attendance they will allow you to meet and engage with peers within your area of expertise from across the UK.

Benefits of attending:

• Listen, learn and engage with industry-leading speakers
• Input directly to the discussions and panel debate sessions
• Gain 8 CPD Points
• Engage directly with over 200 of your peers from across the UK
• Network with 10 thought-leading commercial sector solution providers
• All food and refreshments provided

Places are very limited for the 3rd Patient Flow Congress so please register your interest today to ensure you don’t miss out on involvement.

*Content from, NHS England website