7th NHS Outpatient Transformation Conference

09:00 am
27 Jun, 2024
etc venues Manchester

7th NHS Outpatient Transformation Conference

09:00 am
27 Jun, 2024
etc venues Manchester

Delegates Registered

Job titles includes

Associate Director of Operations

Associate Director of Operations

Deputy head of nursing

Deputy Team Lead

Director Elective Care Cancer and Diagnostics

Director of Operations/Deputy COO

Divisional Director for Diagnostics and Clinical Services

Elective and Diagnostic Programme Director

Head of Nursing

Head of operations for Cancer and Outpatients

Head of Outpatients

Organisations Involved

The Rotherham Foundation Trust

Leeds Teaching Hospitals NHS Trust


Croydon University Hospital

Homerton Healthcare

Leeds Teaching Hospitals NHS Trust

Bedfordshire Hospitals NHS Foundation Trust

Northumbria Healthcare NHS

The Outpatient Transformation Conference North 2024

Current Landscape and Challenges:

The Outpatient Transformation Conference will focus on the innovative Outpatient Recovery and Transformation Programme, jointly developed by RCP and NHS England. To forge a new strategy for outpatient care, with the aim of reshaping the landscape over the next five years.

The program sets ambitious goals, including the redesign of services to enable patients to avoid up to a third of face-to-face outpatient visits, potentially eliminating the need for 30 million visits annually.

This transformative approach not only saves patients time and inconvenience but also liberates significant medical and nursing time, empowering outpatient teams to work differently by, embracing these changes and avoiding an extra £1.1 billion in annual spending on additional outpatient visits, contributing to a more efficient and sustainable healthcare system.

Importance and Timeliness of the Event:

The Outpatient Transformation Conference is essential for anyone invested in the future of healthcare delivery. This event provides a unique platform to delve into the innovative Outpatient Recovery and Transformation Programme. Participants will gain crucial insights into the development of a new outpatient care strategy.

Key Content Streams:

Referral optimisation: To enhance the overall referral process, making it more seamless, reducing delays, and ensuring that patients receive the appropriate care in a timely manner.

Reducing Face-to-Face Visits: Learn about the strategies and technologies that will enable patients to avoid up to 30 million face-to-face outpatient visits annually. This reduction not only saves time and inconvenience for patients but also contributes to a more efficient healthcare system.

Personalised follow-up: The focus is on providing a more individualised approach to post-visit care to improve patient outcomes and satisfaction.

Reducing did not attend (DNAs) in outpatient services: Strategies to reduce DNAs are crucial for optimising resource utilisation, minimising appointment backlog and ensuring that patients receive the care they need.

Why Attend:

The NHS Outpatient Conference offers a pivotal opportunity for participants to contribute to the advancement of the healthcare industry and the NHS. The conference provides a platform to learn about the latest technologies, regulatory updates, and quality improvement initiatives in outpatient care. Professionals can gain insights into innovative practices and the best strategies for transforming their outpatient services. Exposure to new technologies, collaboration with industry experts, and exploration of vendor offerings, contribute to professional development and can inspire positive changes within the NHS.

7th NHS Outpatient Transformation Conference Key Subjects

  • Reducing Face-to-Face Visits
  • Personalised follow-up
  • Reducing did not attend (DNAs) in outpatient services
  • Referral optimisation

Who will Attend

  • Chief Executives
  • Chief Information Officers
  • Chief Medical Officers
  • Chief Operating Officers
  • Clinical Directors/Heads/Managers/Leads
  • Commissioning Directors/Heads/Managers
  • Consultants in Emergency Medicine
  • Deputy Directors
  • Directors of Delivery
  • Directors of Performance and Improvement
  • Emergency Care Directors/Heads/Managers
  • General Managers
  • IT Directors/Heads/Managers
  • Medical Directors
  • Operating Heads/Managers
  • Operations Directors/Heads/Managers
  • Outpatient Clinic Managers
  • Outpatient Department Managers
  • Patient Liaison Managers
  • Physiotherapists
  • Programme Directors/Heads/Managers
  • Service Directors/Heads/Managers
  • Strategic Planning Directors/Heads/Managers
  • Surgeons
  • Transformation Directors/Heads/Managers
  • Urgent Care Directors/Heads/Managers
  • Dermatologists
  • Dermatology Lead Nurse

Your Pass Includes....

Your Pass Includes:

  • Multiple live keynote presentations
  • Live examples of both NHS and Commercial best practice
  • Breakfast, Lunch and Refreshments included
  • Meet the supplier sessions.
  • Networking opportunity
  • Live Q&A sessions with all speakers on the day
  • Drinks receptions (subject to event)
  • CPD accreditation
  • Prize draws

Sponsors & Partners

The Agenda


Registration and Breakfast

Registration - Open from 9:00 am - Closes at 11:00 am

All delegates must complete their registration process before the 11:00 AM cut-off time. Please arrive in a timely manner to allow for registration and to avoid any inconvenience. Delegates who arrive after the registration deadline will be refused entry to the event.

We appreciate your cooperation in helping us maintain the event's schedule and ensuring that everyone can fully participate in the Outpatient Conference. If you have any questions or require assistance, our event staff will be available to assist you with the registration process.

Thank you for your understanding, and we look forward to an insightful and productive event together!


Chair Opening Address (Confirmed)

Katrina Davies
Programme Director
Mid and South Essex Foundation Trust

Chair Opening Address (Confirmed)


Keynote Presentation - Richard Samuel, National Director of Outpatient Recovery and Transformation (Invited)

Outpatient Strategy

In unveiling our revolutionary outpatient strategy, we are redefining healthcare by placing patients at the core of our focus. Embracing an integrated care model, leveraging cutting-edge technologies, and fostering community engagement, our approach prioritises convenience, accessibility, and personalised care. Through operational excellence and employee empowerment, we aim to streamline processes, optimise workflows, and empower our healthcare professionals.


The Future of Outpatient Services Panel Discussion

Sarah Tilsed
Head of Patient Partnership
Patients Association
Dr Theresa Barnes
Outpatients Clinical Lead
Royal College of Physicians

The Future of Outpatient Services Panel Discussion

The panel discussion on the future of outpatient care delves into the transformative trends shaping healthcare delivery beyond traditional hospital settings. It encompasses a multifaceted exploration of key themes, including the integration of advanced technologies like telehealth and wearables, the pivot towards patient-centric care models, the evolving policy and regulatory landscape and collaborative interdisciplinary approaches. The discussion aims to shed light on innovative solutions to challenges, emphasising the importance of adaptability and ongoing collaboration in shaping a patient-focused, technology-driven, and resilient future for outpatient care.


Sarah Tilsed, Head of Patient Partnership, Patients Association (Confirmed)

Theresa barnes, RCP Outpatients Clinical Lead, Royal College of Physicians (Confirmed)

Rich Watts, Deputy Director, Policy, Strategy & Innovation - NHS England (Invited)


Main Sponsor - Pentax Medical

Main Sponsor - Pentax Medical


Morning Break

Morning Break


Chair Morning Reflection (Confirmed)

Katrina Davies
Programme Director
Mid and South Essex Foundation Trust

Chair Morning Reflection (Confirmed)


Case Study - Software Solutions Ltd

Case Study - Software Solutions Ltd


Case Study from Skin Analytics - Revolutionising Outpatient Care: Implementing AI Skin Cancer Pathways

Case Study - Skin Analytics

Speakers: Tom Berry and Rachael Dovey 

Title: Revolutionising Outpatient Care: Implementing AI Skin Cancer Pathways


Keynote Presentation - Dr Julia Schofield (MBE), Dermatology Clinical Lead NHS England Outpatient Recovery and Transformation Programme (Provisionally Confirmed)

Teledermatology Roadmap

Teledermatology is designed to facilitate the rapid implementation of teledermatology systems, aiming to address the growing demand for dermatological services and minimise unnecessary in-person outpatient visits. The plan outlines actionable measures for establishing a teledermatology service that is not only efficient but also prioritises safety and effectiveness.


Case Study - HealthPathways - silver shrapnel in outpatient transformation (Confirmed)

Dr Jon Tose
GP, Senior Clinical Editor and Clinical Lead for
Pathways Alliance
Dr Mickey Jachuck
Consultant Cardiologist & Physician Clinical Director (Cardiothoracic Medicine / Clinical Microbiology & Infection)
South Tyneside and Sunderland NHS Foundation Trust

Case Study - Pathways Alliance Ltd

Originating in Canterbury in the South Island of New Zealand, HealthPathways was developed from a need to increase collaboration across primary and secondary care, with clinicians coming together to develop condition specific pathways of care that articulate ‘this is how we do things around here today’.

As a central repository of localised, pathways of care, each one is tailored to an individual health system by local doctors in collaboration with subject matter experts, to reflect the reality of local service provision. These pathways support general practitioners and hospital clinicians to make informed, supportive decisions at the point of care, within any local constraints on service availability.

In this session you will get an understanding of the purpose of HealthPathways, why it was developed and how it has gone on to become a trusted process for supporting the management of patient flow across over 65 international health systems.

The presentation will use the case study from NHS Wales to demonstrate the impact community HealthPathways had on their vanguard system- Cardiff and Vale University Health Board, leading to demonstrable activity and cost reductions across specialties, and ultimately leading to its implementation across Wales, to develop nationally agreed, locally delivered pathways of care.

The session will highlight the impact community HealthPathways is having on the Welsh system, as well as introducing Hospital HealthPathways as a means to create, disseminate and maintain pathways of care within an acute setting.


Networking and Lunch

Networking and Lunch


Chair Afternoon Address (Confirmed)

Katrina Davies
Programme Director
Mid and South Essex Foundation Trust

Chair Afternoon Address (Confirmed)


Case Study

Case Study


Keynote Presentation - Enhancing patient experience with communication (Confirmed)

Scott Deacon
Clinical Lead Continuous Improvement & Clinical Director Outpatients
University Hospitals Bristol and Weston NHS Foundation Trust

A review of how communication and engaging patients can help experience and productivity.


Case Study

Case Study


Keynote Presentation - A single portal for gastroenterology advice and referral - deploying consultant expertise upstream (Confirmed)

Dr Matthew Warren
Consultant Gastroenterologist
Northumbria Healthcare NHSFT
Richard Thomson
Consultant Gastroenterologist
Northumbria Healthcare NHS Foundation Trust

For several years now, and accelerated through the pandemic, we have refined our offer of consultant expertise through advice and guidance. In 2023 we merged A&G with referrals into a single A&R point of contact. This has dramatically shortened our outpatient waiting times to 2-4 weeks and eliminated RTT breaches. This service improvement has delivered benefits for patients, GPs, team morale and training. We now have experience of mentoring other teams within the trust and elsewhere in the UK to adopt this model.

Along with implications for training, selection and job planning, in the long-term there will need to be a clear agreement on tariff for this "remotely deployed expertise ".

We firmly believe that this is a scalable and generalisable model for the optimal deployment of consultant expertise in the future.


Canap├ęs, Drinks and Networking

Canapés, Drinks and Networking


End of Day

End of Day


Tickets For NHS Senior Managers

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