Registration - Open from 8:30 am - Closes at 11:00 am

All delegates must complete their registration process before the 11:00 AM cut-off time. Please arrive in a timely manner to allow for registration and to avoid any inconvenience. Delegates who arrive after the registration deadline will be refused entry to the event.

We appreciate your cooperation in helping us maintain the event's schedule and ensuring that everyone can fully participate in the Conference. If you have any questions or require assistance, our event staff will be available to assist you with the registration process.

Thank you for your understanding, and we look forward to an insightful and productive event together!

Chair Opening Address (Confirmed)

The opening keynote will focus on the pressing challenges currently facing the NHS Urgent and Emergency Care system. It will provide a detailed analysis of the current landscape, emphasizing the persistent issues of high demand, workforce shortages, and operational inefficiencies that strain the system.

The address will explore how these challenges have impacted patient care and service delivery, setting the stage for discussions on strategic solutions and innovations. This keynote will equip attendees with a comprehensive understanding of the critical areas needing transformation, highlighting the urgency of collaborative efforts to drive sustainable change within UEC services.

This panel discussion will bring together service heads and frontline leaders from across the NHS Urgent and Emergency Care system to share their firsthand experiences of what is working—and more importantly, what isn’t—in the current UEC landscape.

The discussion will delve into the operational challenges that persist at the coal face, such as workforce shortages, patient flow inefficiencies, and resource constraints. Panelists will candidly assess the effectiveness of recent initiatives, highlighting areas of success and identifying critical pain points that require immediate attention.

Panellists:

• Catherine Withers, Assistant Director of Programmes, Regional UEC & VC Improvement Team, NHS England – East of England (Confirmed)
• Sarah Williams, Associate Director of UEC and Patient Flow, NHS Herefordshire and Worcestershire (Confirmed)
• Alison Johnson, SVP UK Health, ORCHA Health (Confirmed)
• Paul Vinters, Senior UEC Operations Manager, NHS England (Confirmed)
   
   

Morning Break

Chair Morning Reflection (Confirmed)

Case Study - Consultant Connect Limited

This session will showcase how rapid access to clinical advice improves patient flow, reduces hospital conveyances and addresses system pressures, with Single Point of Access examples from across England, Scotland and Wales. Scotland's NHS Lanarkshire will give a closer insight into their set up of a Flow Navigation Centre, which includes a “Call Before Convey” initiative in collaboration with the Scottish Ambulance Service. They will cover the lessons learned from the initial set up, further developments along the way as well as how to scale and sustain these patient-centred pathways successfully.

Fireside chat exploring options for improving patient flow, care and staff wellbeing and performance.

The presentation seeks to introduce the role and purpose of SCCs as part of the Enhance, Enable, Effect theme – as the enabler. The first 2 slides will introduce the concept so the entire audience is familiar with the role, and the need for a system response.

The presentation will also highlight how the SCC can support teams across the UEC pathways, and note some of the menu of actions it can implement.

The successes and achievements of the SCC network will also be highlighted including 100% digital enablement. This will also include an offer of access to the webinar and tools made available to the SCC network that the wider teams in UEC pathways can also access and find of relevance.

Lunch & Networking

Chair Afternoon Address (Confirmed)

This session will explore the diverse access points within the Urgent and Emergency Care system, focusing on the effectiveness and challenges of various "front door" models.

Introduce our evaluation activities and areas of interest for enquiry.

This panel debate will bring together experts and healthcare leaders to discuss the integration of innovative strategies within the Urgent and Emergency Care (UEC) Recovery Plan.

The debate will examine approaches to identifying inefficiencies and improving patient outcomes across UEC services. Panellists will address the challenges of implementing data-driven recommendations while balancing these insights with the practical realities of frontline care. The discussion will explore differing perspectives on sustaining long-term improvements and driving systemic change in UEC services.

Panellists:

• Catherine Withers, Assistant Director of Programmes, Regional UEC & VC Improvement Team, NHS England – East of England (Confirmed)

• Troy Profit, Commissioner UEC, SEL ICB (Confirmed)

Hot Buffet Food & Drinks

End of Day