OutpatientFutures 2026: The NHS Outpatient Innovation Conference
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OutpatientFutures 2026: The NHS Outpatient Innovation Conference
FREE NHS TICKETS SOLD OUT!
If you work for the NHS and would still like to be considered for an NHS ticket, please email us at info@convenzis.co.uk. You will be added to a waiting list and we will be in touch should a place become available.
All Convenzis Events Provide 8 CPD Points Per Delegate
Take part in our conference prize draw by visiting all stands and scanning your lanyard at each for a chance to win £100 voucher.
Sponsors & Partners
Over the next decade, the NHS aims to transform outpatient care through a sustained shift from hospital-centred models to integrated, digitally enabled community services. Guided by the 10-year plan outpatient services will look to prioritise prevention, early intervention, and equitable access, all underpinned by technology, data, and collaboration across neighbourhood health centres.
This long-term transformation brings a dual challenge: expanding access while embedding digital workflows, optimising referrals, and strengthening patient communication.
OutpatientFutures serves as the strategic forum for NHS leaders to shape and implement this vision, exploring practical mechanisms to reduce elective backlogs, build resilient community delivery models, and elevate the patient experience for the next decade and beyond.
Summit Focus:
The OutpatientFutures 2026: The Convenzis NHS Outpatient Innovation Conference is a premier event for sharing best practices and innovations, designed to help NHS professionals move from awareness to applied implementation. Delegates will gain hands-on frameworks, tested delivery models, and peer-derived insights on how to embed safe, equitable, and sustainable transformation within their services.
Dedicated Skill Clinics will offer practical tools, templates, and checklists to support outpatient redesign, referral optimisation, and digital service integration. Lessons Learned Sessions will provide candid reflections from NHS leaders on the realities of implementing outpatient reforms, from data quality and backlog management to patient engagement.
This is not a showcase of what to achieve, but a skills exchange on how to achieve it, translating national ambition into measurable improvement.
This year’s event is structured around clear outcomes:
- Aligning outpatient transformation with the NHS Elective Recovery Plan and 10-Year Health Plan.
- Practical approaches to shifting care safely from hospital to community settings.
- Embedding digital tools, including AI, genomics, and wearable technology, to improve efficiency and outcomes.
- Optimising referral pathways and prioritising access for those who benefit most from specialist elective care.
- Improving communication, reducing DNAs, and enhancing patient choice and control.
- Delivering holistic, joined-up, and person-centred models of care.
Why Attend:
- Earn 8 CPD Points by attending.
- Build professional confidence through applied, hands-on learning.
- Access ready-to-use frameworks for outpatient redesign, digital integration, and elective recovery.
- Hear real experiences from peers leading transformation across the NHS and provider collaboratives.
- Leave with practical artefacts, toolkits, and action plans for local rollout.
- Join a community of NHS professionals committed to capability-building and sustainable delivery.
Who Would Benefit:
This summit is ideal for clinical, operational, and digital leaders driving outpatient and elective transformation, including ICB and ICS teams, Chief Operating Officers, Chief Nurses, AHP leads, CCIOs, CIOs, service managers, and transformation directors. It will also benefit community providers, GP leaders, and patient experience teams seeking practical guidance on integrated, digital-first care models.
Suppliers, digital partners, and academic collaborators will gain insight into implementation priorities, workforce skill gaps, and the real-world enablers shaping the next decade of NHS outpatient reform.
Relevance for Sponsors & Partners
This conference provides a highly targeted platform for providers supporting the transformation of outpatient and elective care across the NHS. As services shift from hospital-centric delivery towards digitally enabled, community-based models aligned with the NHS 10-Year Health Plan, sponsors will be uniquely positioned to demonstrate how their solutions enable scalable, efficient, and patient-centred outpatient reform.
Sponsors and partners will have the opportunity to showcase capabilities that directly support the operational and clinical priorities shaping outpatient transformation, including:
- Digital referral management, triage systems, and patient access platforms that reduce waiting times and optimise elective demand
- Interoperable shared care records, EPR integration tools, and data exchange solutions that enable seamless cross-setting collaboration
- AI-enabled clinical decision support, pathway optimisation, and automation tools that improve flow, prioritisation, and productivity
- Remote monitoring, virtual consultation platforms, and hybrid care models supporting safe shift of care into community and neighbourhood settings
- Population health analytics, demand forecasting, and risk stratification tools to support proactive and equitable care planning
- Workforce management, MDT coordination, and productivity solutions addressing capacity constraints and improving operational efficiency
- Patient engagement, communication, and self-management platforms designed to reduce DNAs, improve adherence, and enhance patient choice and experience
- Training, digital adoption, and change management platforms supporting frontline staff in implementing new outpatient pathways at scale
- Infrastructure, cloud, and interoperability frameworks enabling resilient, scalable, and connected outpatient ecosystems
Through speaking opportunities, exhibition presence, and participation in interactive Skill Clinics and peer learning sessions, partners will be able to align their solutions directly to NHS priorities around elective recovery, access improvement, digital transformation, and community-based care delivery. This provides a rare opportunity to engage directly with senior decision-makers responsible for designing and implementing the next generation of outpatient services across Integrated Care Systems, provider collaboratives, and neighbourhood health models.
Conference Speakers
Breege
Gilbride
Deputy Divisional Director of Nursing for Outpatients and Patient Access
Imperial College Healthcare NHS Trust
Read biography
Erica
White
Programme Director, Digital Enablement for Outpatient Transformation
Mid and South Essex NHSFT
Read biography
Francesca
Markland
Senior Innovation Research Lead
NHS England | London Digital Transformation Team
Read biography
Gui
Tran
Consultant Rheumatologist Lead for Outpatients at Harrogate and District NHS Foundation Trust, Chair for Outpatients West Yorkshire Association of Acute Trusts
Outpatients for The Humber and North Yorkshire Collaboration of Acute Providers, Outpatient Advisor for GIRFT | Harrogate and District NHS Foundation Trust
Read biography
Huw
Edwards
Deputy Chief Delivery Officer
University Hospitals Sussex NHS Foundation Trust
Read biography
Ian
Eardley
Consultant Urological Surgeon and National Clinical Director for Elective Care
Leeds Teaching Hospital Trust and NHS England
Read biography
The programme
Registration & Networking
Registration - Open from 8:20 am - Closes at 11:00 am
All delegates must complete their registration process before the 11:00 AM cut-off time. Please arrive in a timely manner to allow for registration and to avoid any inconvenience. Delegates who arrive after the registration deadline will be refused entry to the event.
We appreciate your cooperation in helping us maintain the event's schedule and ensuring that everyone can fully participate in the conference. If you have any questions or require assistance, our event staff will be available to assist you with the registration process.
Thank you for your understanding, and we look forward to an insightful and productive event together!
Keynote Presentation - Outpatient Transformation: Delivering Elective Recovery and Shaping the NHS 10-Year Plan
Session Overview:
This session will explore how outpatient transformation can be aligned with the NHS Elective Recovery Plan and the ambitions of the 10-Year Health Plan. Focusing on the pivotal role of outpatient services in elective recovery, it will highlight how pathway redesign, digital and virtual models of care, and improved demand and capacity management can reduce waiting times, improve access, and enhance patient outcomes. The session will consider how organisations can balance short-term recovery pressures with longer-term transformation to create sustainable, patient-centred outpatient services aligned with the future direction of the NHS.
Morning Skill Clinic - Embedding Digital Innovation in Outpatient Care: AI, Genomics and Wearables in Practice
Session Overview:
This skills clinic will explore how digital tools including AI, genomics, and wearable technology can be practically embedded into NHS outpatient pathways to improve efficiency, clinical decision-making, and patient outcomes. Aimed at clinical, operational, and digital leaders, the session will showcase real-world use cases such as AI-enabled triage and automation, genomics-driven personalised care, and remote monitoring through wearables to support care closer to home. It will also address key enablers and challenges, including interoperability, clinical safety, data governance, workforce readiness, and patient inclusion, equipping participants with the skills to identify high-impact opportunities and implement scalable, outcomes-focused digital transformation.
Main Sponsor - Maximising the importance of Outpatient services
Main Sponsor - PENTAX Medical
Session Overview:
The exploration of the importance of ergonomics in modern endoscopy services and practical considerations for protecting clinician wellbeing as care delivery evolves beyond the traditional hospital setting.
Morning Break & Networking
Got a great question? Ask it during the session for a chance to win a voucher for the best audience question.
Case Study - Beyond the PEP
Case Study - My Medical Record
At My Medical Record, we're proud to support NHS organisations in delivering many of these objectives through our patient-facing digital platform. Originally developed within the NHS, My Medical Record now supports more than 350,000 patients across 25 NHS Trusts and Health Boards, helping organisations improve patient engagement, communication, remote monitoring and long-term condition management. As outpatient services continue to evolve, many organisations are exploring ways to: • Improve communication with patients • Support Patient Initiated Follow-Up (PIFU) • Reduce missed appointments (DNAs) • Enable remote monitoring and virtual care • Enhance patient experience and self-management • Deliver more efficient outpatient pathways These priorities sit at the heart of the NHS outpatient transformation agenda and are key themes being explored throughout Outpatient Futures 2026.
Case Study - Excellent Care Everywhere: Applying Outpatient Transformation to Elective Recovery
Case Study - Netcall
Netcall’s AI-powered digital health platform helps NHS Trusts and Boards improve the way they connect and communicate with patients. Our easy-to-use patient engagement portal, smart contact centre, and clinic utilisation tools streamline workflows, increase efficiencyand create better experiences for patients and staff. NHS providers like Imperial College Healthcare, Leeds Teaching Hospitals, and NHS Greater Glasgow and Clyde trust Netcall to enhance operations and strengthen patient engagement. In fact, 70% of NHS Trusts use our solutions to improve communication and make interactions smoother for everyone.
Leadership Interview Session - Elective Transformation – The Art of Collaboration
Session Overview:
Transforming elective care pathways requires more than just deploying new technology and tools. It demands active, multi-level stakeholder collaboration driven by data and designed around the patient journey. Drawing on real-world experiences, this talk demonstrates how technology and cross-system collaboration can transform services.
Key Discussion Areas:
- Introduction and brainstorming your stakeholders
- L shift - using digital technology to shift care into community pharmacy
- Primary/secondary care interface and the single point of referral example and regional example of a straight-to-test pathway
Case Study - Anima
Case Study - Anima
Anima is the integrated care platform powering over 1,000 NHS practices across 34 ICBs, serving 22% of England's population. Built by an applied AI engineering team that includes practising NHS clinicians, Anima orchestrates the full clinical operations lifecycle from triage and patient access through AI voice reception, clinical scribe (AVT), document processing and analytics within a single platform, replacing the fragmented point solutions that hinder neighbourhood delivery.
Lunch & Networking
Got a great question? Ask it during the session for a chance to win a voucher for the best audience question.
Case Study - No decision about me without me: the patient voice at the centre of digital transformation
Session Overview:
Case Study - HBSUK
Digital transformation is changing the way care is delivered, but lasting improvement starts by listening to the people who matter most: patients. In this thought-provoking session, Dr Abdul Seckam, Head of Research & Academia at HBSUK, explores how patient involvement, research and innovation can work together to create outpatient services that are more connected, accessible and responsive to individual needs.
Drawing on real-world NHS experience, Abdul will share practical lessons on delivering digital-first care that improves access, reduces waits and keeps patients at the heart of every decision. Expect fresh perspectives, inspiring stories and a memorable performance from a speaker who brings both healthcare expertise and a passion for opera to the stage.
What delegates will learn:
- How to embed the patient voice throughout service design and transformation.
- Practical approaches to delivering more accessible, efficient outpatient care through digital pathways.
- Why research, education and innovation are essential to safe, sustainable change.
- Lessons from real NHS partnerships that are improving patient experience and outcomes.
View some of Dr Abdul Seckam’s research on the HBSUK website:
NHS Deep Dive - Beyond the Clinic: From Appointments to Digital Pathways
Session Overview:
Traditional outpatient models are increasingly unsustainable, with rising demand, workforce pressures and growing patient expectations exposing the limitations of appointment-led care. This session explores how Mid and South Essex NHS Foundation Trust is redesigning outpatient pathways using AI-enabled communication, patient engagement platforms, automation and digital follow-up models to safely shift care beyond hospital walls. Through practical examples including intelligent scheduling, digital PIFU, asynchronous communication and pathway redesign, this talk will share how digital innovation can help move outpatient services from reactive, hospital-centric processes to proactive, patient-centred pathways improving access, reducing unnecessary appointments and releasing clinical capacity at scale. Join us to hear how we are working towards a future digital outpatient model where patients feel informed, connected and supported throughout their journey, and where care is increasingly delivered proactively, digitally and beyond the traditional clinic setting.
Key Areas:
- Rethinking Outpatients - Understanding why traditional outpatient models are no longer sustainable and what a modern, patient-centred alternative looks like.
- From Appointments to Pathways - Practical examples of using AI, automation, digital follow-up and patient engagement tools to transform outpatient care.
- Delivering Sustainable Change at Scale - Key outcomes, lessons learned and opportunities to create proactive, digitally enabled outpatient services across the NHS.
Afternoon Skills Clinic - Practical Approaches to Shifting Care Safely from Hospital to Community Settings
Session Overview:
This interactive skills clinic will equip delegates with hands-on strategies to move outpatient care safely from hospital to community settings. Participants will work through practical examples and case studies, exploring how to redesign clinical pathways, manage risks, and use digital and workforce solutions to support safe, high-quality care closer to home. Attendees will leave with actionable tools for governance, clinical assurance, and partnership working, enabling them to implement community-based outpatient services that maintain patient safety, experience, and access.
Tea, Coffee & Networking
Got a great question? Ask it during the session for a chance to win a voucher for the best audience question.
End of Day
Every attendee makes a difference. We’ll donate one tree for every delegate attending the conference to our partners over at Play it Green and £1 to our Charity of the Year, Stockport Without Abuse.
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