The Patient Flow Conference North 2024

09:00 am
08 Feb, 2024
etc venues Manchester

The Patient Flow Conference North 2024

09:00 am
08 Feb, 2024
etc venues Manchester

Delegates Registered

Job titles includes

Deputy Chief Operating Officer

Deputy Head of nursing

Deputy Matron patient flow

Deputy Service Manager

Divisional Director of Operations - Clinical Support Services

Divisional Medical Director

Executive Director - Chief Digital Officer


Organisations Involved

Guy's and St Thomas' NHS Foundation Trust

Hull university teaching hospital

NHS England

Shrewsbury and Telford Hospital NHS Trust

Halton Intermediate Care and Frailty Service

Warrington and Halton Hospitals

London Ambulance Service

Imperial College Healthcare NHS Trust

NHS England

Current Landscape and Challenges:

The Patient Flow Conference North 2024 serves as a pivotal platform for NHS Urgent care leaders to collectively address the challenges impeding efficient patient flow within the healthcare system.

With increasing patient footfall and complexity, balancing urgent and emergency care demands while ensuring streamlined access to care remains a critical challenge.

Importance and Timeliness of the Event:

Amidst the current challenges within the healthcare system, this conference assumes utmost importance in strategizing and optimising patient flow dynamics. It provides a timely opportunity for urgent care leaders to converge and deliberate on transformative solutions crucial for enhancing patient care delivery and resource utilisation efficiency.

Key Content Streams:

  • Enhancing Patient Pathways: Development of streamlined processes for expedited patient admission, treatment, and discharge to ensure a seamless and efficient patient journey.
  • Leveraging Technological Solutions for Patient Flow: Utilization of innovative technologies such as AI-driven scheduling systems, telemedicine, and data analytics to optimize patient flow and alleviate pressures within the healthcare system.
  • Integrated Care Coordination: Implementation of comprehensive care coordination strategies facilitating smooth transitions across various healthcare settings, thereby enhancing patient flow and reducing hospitalization requirements.
  • Strategic Population Health Management: Emphasis on preventive care initiatives and population health management strategies aimed at reducing the strain on healthcare resources and fostering a healthier populace.

Why Attend:

The Patient Flow Conference North 2024 provides an indispensable opportunity for healthcare professionals to actively participate in revolutionising patient flow within the NHS.

Register now to be a part of this vital dialogue, driving transformative changes within the NHS and advocating for streamlined patient care and optimised resource utilisation.

The Patient Flow Conference North 2024 Key Subjects

  1. Increased focus on patient experience: The NHS is placing an increasing emphasis on improving the patient experience, including making it easier for patients to access care, reducing waiting times, and improving the quality of care.
  2. Use of technology: The NHS is using technology to improve patient flow and reduce bottlenecks. This includes the use of electronic medical records, appointment scheduling systems, and telemedicine.
  3. Integration of care: The NHS is working to better coordinate care across different settings and providers, with the goal of improving patient flow and reducing the need for hospitalization.
  4. Population health management: The NHS is focusing on preventative care and population health management, with the goal of improving the health of the population and reducing demand on the healthcare system.
  5. Collaboration and partnerships: The NHS is forming collaborations and partnerships with other organizations, including community-based organizations and private providers, in order to improve patient flow and better meet the needs of patients.

Who will Attend

  • Chief Executives
  • Chief Information Officers
  • Chief Medical Officers
  • Chief Operating Officers
  • Clinical Directors/Heads/Managers/Leads
  • Commissioning Directors/Heads/Managers
  • Consultants in Emergency Medicine
  • Deputy Directors
  • Directors of Delivery
  • Directors of Performance and Improvement
  • Emergency Care Directors/Heads/Managers
  • General Managers
  • IT Directors/Heads/Managers
  • Medical Directors
  • Operating Heads/Managers
  • Operations Directors/Heads/Managers
  • Programme Directors/Heads/Managers
  • Service Directors/Heads/Managers
  • Strategic Planning Directors/Heads/Managers
  • Transformation Directors/Heads/Managers
  • Urgent Care Directors/Heads/Managers

Your Pass Includes....

Your Pass Includes:

  • Multiple live keynote presentations
  • Live examples of both NHS and Commercial best practice
  • Breakfast, Lunch and Refreshments included 
  • Meet the supplier sessions.
  • Networking opportunity
  • Live Q&A sessions with all speakers on the day
  • Drinks receptions (subject to event)
  • CPD accreditation
  • Prize draws

Sponsors & Partners

The Agenda


Registration, Networking & Breakfast

Registration, Networking & Breakfast


Chairs Opening Address (Confirmed)

Conor Burke
UHUK (Urgent Health UK)

Chairs Opening Address (Confirmed)


Keynote Presentation - Learning from the best hospitals in the country on admitted flow: what do they all have in common? (Confirmed)

Chris Morrow-Frost
National Clinical Advisor to Secondary Care
NHS England

Using admitted flow performance metrics, the team reviewed who were the highest performing hospitals in the country when aggregating 4hours, 12 hours, occupancy and length of stay. The team then visited each of these 11 organisations to perform a review of the most common factors present by walking the patient pathway and speaking to a diverse range of staff. Is there a magic bullet or magic shrapnel? Can we learn from the success of others? This presentation covers what the team found on their journey.


Keynote Presentation - Jonathan Maloney, National Programme Director & Head of Digital Solutions and Louis Coles, Digital Solutions Service Manager (Provisionally Confirmed)


Within this presentation we will disucss the use of OPTICA and how this is being rolled out nationally on behalf of NHSE to improve patient flow and address discharge challenges. 


Main Sponsor

Main Sponsor


Q&A Panel

Q&A Panel


Morning Break, Networking & Refreshments

Morning Break, Networking & Refreshments


Chairs Morning Reflection (Confirmed)

Conor Burke
UHUK (Urgent Health UK)

Chairs Morning Reflection (Confirmed)


Case Study - Opto

Case Study - Opto


Case Study

Case Study


Keynote Presentation - Developing Criteria Led Discharge in Hospital Settings: Opportunities and Characteristics (Confirmed)

Liz Lees-Deutsch
Associate Professor for Nursing
University Hospital Coventry and Warwickshire NHS Trust and Coventry University
Introduction: The introduction of Criteria Led Discharge (CLD) provides an opportunity to improve patient flow, through specific clinical parameters for patients, which aid clinician decision making to bring the time of patient discharge earlier in the day1. Despite national guidance2 and success in some settings,3 the implementation of CLD has a limited evidence base. This presentation describes the development of a point prevalence patient survey (PPS) tool to characterise the potential opportunities and characteristics of patients suitable for CLD. We hypothesised this survey tool would;- enable the engagement of multidisciplinary staff; demonstrate the opportunities for CLD development and, cultivate large scale data of the patient characteristics. Methods: Mixed Methods comprised a point prevalence survey; feasibility testing methodology and co-design. Feasibility was guided by eight developmental phases namely: acceptability, demand, practicality, implementation, adaptation, integration, efficacy, and expansion. User testing enabled feedback for survey tool reiterations. Categorical data were analysed descriptively. Change theory using COM-B, was employed to analyse the elements Capability, Opportunity, Motivation and subsequent Behaviours. Results: We developed a PPS tool which illuminated the potential opportunities and characteristics of patients potentially suitable for a CLD. This study stimulated multidisciplinary team engagement in the tool at pace and scale across 22 organisations, (32 hospital wards) to provide data during May and October 2022. This is the first multi-organisational, multidisciplinary collaboration to confirm the opportunities for CLD (over 50% of patients surveyed) which warrant development of clinical criteria to support patient discharge in pathways [0 and 1]. Discussion: Participation was motivated from multidisciplinary staff and improved understanding of the scale of opportunities and issues which inhibit CLD. Staff indicated that the PPS tool provided an acceptable and quantifiable approach to collect data, which could challenge patient discharge scenarios. It provides multidisciplinary evidence to consider the suitability of patient characteristics for a criteria led discharge. MeSH Terms: Patient Discharge; Patient Selection; Prevalence. Ethics: R&D: GFREC-0482 (April 2022). References: 1Lees-Deutsch, L., Balaji, A., Jackson, J., A Topping. (2019) Developing a process for Criteria Led Patient Discharge Selection of Patients for Efficient and Effective Discharge (SPEED). Journal of Nursing Care Quality, DOI: 1097/NCQ000000000000423 2National Health Service England (2021) National Guidance for Introducing Criteria Led Discharge–version 2 (PAR928) [last accessed 08/06/2023] 3Findlay C. Fong G, Goldie, S et al (2023) Implementing criteria-led discharge for acute admissions to facilitate the elective recovery from Covid-19: an example in acute tonsillitis.BMJ Open Quality 12:e002123. DOI: 10.1136/bmjoq-2022


Case Study

Case Study


Q&A Panel

Q&A Panel


Networking and Lunch

Networking and Lunch


Chairs Afternoon Address (Confirmed)

Conor Burke
UHUK (Urgent Health UK)

Chairs Afternoon Address (Confirmed)


Case Study

Case Study


Keynote Presentation - Samantha Singh, Clinical Lead Nursing and Urgent Care at Midlands and Lancashire Commissioning Support Unit (Provisionally Confirmed)

Improving UEC Quality and Outcomes in Northern Ireland: Our flow, occupancy and crowding improvement initiative

Improvement programme overview that increased quality and patient flow efficiency across five acute and community trusts within the Northern Ireland National Health Board.

Over three days per trust, and working with clinical and operational teams, offering real-time information support for crucial decision-making the work included:

  • Clinical and operational guidance, pinpointed recurring issues, and created cross-pathway solutions to system hurdles.
  • Senior nurses and subject matter experts assumed coaching roles to improve patient flow in emergency departments, wards, and discharge pathways, advocating a uniform approach to demand and capacity management across hospital and community teams.
  • Analysis and data insight to devise innovative strategies that resulted in tangible improvements across the full pathway including ambulance delays, handover times, earlier discharges - embedding change safely, successfully, and sustainably


Case Study

Case Study


Cross-Sector Analysis Session - Cross sector learnings and a Corkscrew approach (Confirmed)

Colin Frey
Chief Executive / Cross-sector flow specialist / Advisor on major programmes
Heathrow Airport

What lessons from other sectors might we apply to patient flow in the NHS?

Colin will draw upon his extraordinary breadth of experience from wine making to airport security and baggage systems, to highlight learnings around people flows, logistics and other processes, and discuss how these lessons might be applicable to the NHS.


Q&A Panel

Q&A Panel


Hot Buffet Food, Drinks and Networking

Hot Buffet Food, Drinks and Networking


End of the Day

End of the Day

Tickets For NHS Senior Managers

We have an invite only option for NHS senior managers for our conference, to see if you qualify for a complimentary place please click the button below.

Apply for NHS Ticket

Book your Place

Free Tickets

To apply for a free ticket please select one of the options below.

Apply for FREE NHS Tickets Here

Apply for FREE Public Sector Tickets Here

Paid Tickets

Charity, Not for Profit and University (In-Person)
£203.99 excl VAT
Unlimited places
Private Sector In-Person
£406.99 excl VAT
Unlimited places
Free NHS Ticket
£0.00 No VAT
Unlimited places
abpco 2021
Manchester Bee
CPD Member
Living Wage Member
Good Employment - Sponsor
Good Employment - Member
Armed Forces Covenant
Tech UK
Ban The Box
Faculty of Clinical Informatics
Stockport County
Convenzis Healthcare Event testimonials

What our clients say about us

Working with Convenzis is a stress-free and a rewarding experience, with fantastic engagement from a highly targeted and relevant audience


I worked with Convenzis, primarily Dan, for the first time this year, putting together a bespoke online event for IBM. He has always been so responsive and accommodating. The team always remained professional and helpful – despite the many demands from our side! They were very keen for us to maximise on the investment and revisit those attendees who had not committed to follow ups.
It was an absolute pleasure doing business with Convenzis and I know there will be more opportunities next year. Looking forward to it!


In view of the recent NHS Oncology Conference organised by CONVENZIS which was sponsored by Pascoe Healthcare Ltd, CONVENZIS exhibited professionalism through credible organisation, invitation of delegates/respectable Speakers and general conduct of the entire conference. This has also shown that CONVENZIS is a great partner in business which is fundamental to ROI of partnering Companies even in the wake of the pandemic.

Pascoe Healthcare

“We’ve worked with the Convenzis team for several years and their events are a regular occurrence for us. Not only is the content always extremely topical, but the speakers are always excellent and the support from the team ahead of and during the events is exceptional. The team are incredibly receptive to feedback and always goes above and beyond – a real pleasure to work with!”


“It has been a pleasure to work with Matt and Dan for the past few events. Everything has always run smoothly and we’ve always managed to gather a large number of interested parties due to the events they have hosted.

They are also very helpful and timely in their responses, which has made working with them very easy “