15th NHS Patient Flow Conference: Improving NHS Pathways

09:00 am
02 Jul, 2024
15 Hatfields Conference Centre, London SE1 8DJ

15th NHS Patient Flow Conference: Improving NHS Pathways

09:00 am
02 Jul, 2024
15 Hatfields Conference Centre, London SE1 8DJ

Delegates Registered

Job titles includes

Deputy Chief Operating Officer

Deputy Head of nursing

Deputy Matron patient flow

Deputy Service Manager

Divisional Director of Operations - Clinical Support Services

Divisional Medical Director

Executive Director - Chief Digital Officer

Organisations Involved

Guy's and St Thomas' NHS Foundation Trust

Hull university teaching hospital

NHS England

Shrewsbury and Telford Hospital NHS Trust

Halton Intermediate Care and Frailty Service

Warrington and Halton Hospitals

London Ambulance Service

Imperial College Healthcare NHS Trust

NHS England

Current Landscape and Challenges:

The Patient Flow Conference South serves as a pivotal platform for NHS Urgent Care leaders to collectively address the challenges impeding efficient patient flow within the healthcare system.

With increasing patient footfall and complexity, balancing urgent and emergency care demands while ensuring streamlined access to care remains a critical challenge.

Importance and Timeliness of the Event:

Amidst the current challenges within the healthcare system, this conference assumes utmost importance in strategizing and optimising patient flow dynamics. It provides a timely opportunity for urgent care leaders to converge and deliberate on transformative solutions crucial for enhancing patient care delivery and resource utilisation efficiency.

Key Content Streams:

  • Enhancing Patient Pathways: Development of streamlined processes for expedited patient admission, treatment, and discharge to ensure a seamless and efficient patient journey.
  • Leveraging Technological Solutions for Patient Flow: Utilisation of innovative technologies such as AI-driven scheduling systems, telemedicine, and data analytics to optimize patient flow and alleviate pressures within the healthcare system.
  • Integrated Care Coordination: Implementation of comprehensive care coordination strategies facilitating smooth transitions across various healthcare settings, thereby enhancing patient flow and reducing hospitalisation requirements.
  • Strategic Population Health Management: Emphasis on preventive care initiatives and population health management strategies aimed at reducing the strain on healthcare resources and fostering a healthier populace.

Why Attend:

The Patient Flow Conference North provides an indispensable opportunity for healthcare professionals to actively participate in revolutionising patient flow within the NHS.

Register now to be a part of this vital dialogue, driving transformative changes within the NHS and advocating for streamlined patient care and optimised resource utilisation.

15th NHS Patient Flow Conference: Improving NHS Pathways Key Subjects

  1. Increased focus on patient experience: The NHS is placing an increasing emphasis on improving the patient experience, including making it easier for patients to access care, reducing waiting times, and improving the quality of care.
  2. Use of technology: The NHS is using technology to improve patient flow and reduce bottlenecks. This includes the use of electronic medical records, appointment scheduling systems, and telemedicine.
  3. Integration of care: The NHS is working to better coordinate care across different settings and providers, with the goal of improving patient flow and reducing the need for hospitalisation.
  4. Population health management: The NHS is focusing on preventative care and population health management, with the goal of improving the health of the population and reducing demand on the healthcare system.
  5. Collaboration and partnerships: The NHS is forming collaborations and partnerships with other organisations, including community-based organisations and private providers, in order to improve patient flow and better meet the needs of patients.

Who will Attend

  • Chief Executives
  • Chief Information Officers
  • Chief Medical Officers
  • Chief Operating Officers
  • Clinical Directors/Heads/Managers/Leads
  • Commissioning Directors/Heads/Managers
  • Consultants in Emergency Medicine
  • Deputy Directors
  • Directors of Delivery
  • Directors of Performance and Improvement
  • Emergency Care Directors/Heads/Managers
  • General Managers
  • IT Directors/Heads/Managers
  • Medical Directors
  • Operating Heads/Managers
  • Operations Directors/Heads/Managers
  • Programme Directors/Heads/Managers
  • Service Directors/Heads/Managers
  • Strategic Planning Directors/Heads/Managers
  • Transformation Directors/Heads/Managers
  • Urgent Care Directors/Heads/Managers

Your Pass Includes....

Your Pass Includes:

  • Multiple live keynote presentations
  • Live examples of both NHS and Commercial best practice
  • Breakfast, Lunch and Refreshments included 
  • Meet the supplier sessions.
  • Networking opportunity
  • Live Q&A sessions with all speakers on the day
  • Drinks receptions (subject to event)
  • CPD accreditation
  • Prize draws

Sponsors & Partners

The Agenda


Registration and Breakfast

Registration - Open from 9:00 am - Closes at 11:00 am

All delegates must complete their registration process before the 11:00 AM cut-off time. Please arrive in a timely manner to allow for registration and to avoid any inconvenience. Delegates who arrive after the registration deadline will be refused entry to the event.

We appreciate your cooperation in helping us maintain the event's schedule and ensuring that everyone can fully participate in the Patient Flow Conference. If you have any questions or require assistance, our event staff will be available to assist you with the registration process.

Thank you for your understanding, and we look forward to an insightful and productive event together!


Chair Opening Address (Confirmed)

Kelly Bishop
Assistant Director of Nursing and Urgent Care
Midlands and Lancashire Commissioning Support Unit (MLCSU)

Chair Opening Address (Confirmed)


Keynote Presentation - Learning from the best hospitals in the country on admitted flow: what do they all have in common? (Confirmed)

Chris Morrow-Frost
National Clinical Advisor to Secondary Care
NHS England
Mark Ellis
Head of Improvement
Emergency Care Improvement Support Team (ECIST) – NHS England

Using admitted flow performance metrics, the team reviewed who were the highest performing hospitals in the country when aggregating 4hours, 12 hours, occupancy and length of stay. The team then visited each of these 11 organisations to perform a review of the most common factors present by walking the patient pathway and speaking to a diverse range of staff. Is there a magic bullet or magic shrapnel? Can we learn from the success of others? This presentation covers what the team found on their journey.


Patient experience panel discussion

Aimee Robson
Deputy Director – Personalised Care
NHS England
Andrew Stradling
Chief Medical Officer | NHS LPP Medical Director

This panel discussion will discuss the importance of making it easier for patients to access care, reducing waiting times, and improving the overall quality of care. By sharing personal experiences and insights, the panel seeks to inspire positive change, fostering a healthcare system that prioritises patient needs, enhances accessibility, and ensures a timely and high-quality care experience.


  • Aimee Robson, Deputy Director, Personalised Care at NHS England (Confirmed)
  • Matt Sisto, Director of Patient Experience, Essex Partnership University NHS Foundation Trust (Invited)
  • Sarah Walters, Associate Director for Patient Flow and Urgent Care Transformation (Provisionally Confirmed)
  • Andrew Stradling, Chief Medical Officer, NHS LPP Medical Director, M&S H&CP (Confirmed)


Main Sponsor

Main Sponsor


Morning Break

Morning Break


Chair Morning Reflection (Confirmed)

Kelly Bishop
Assistant Director of Nursing and Urgent Care
Midlands and Lancashire Commissioning Support Unit (MLCSU)

Chair Morning Reflection (Confirmed)


Case Study - Boosting Productivity: The Impact of Sustainable Care and Electronic Bed & Capacity Management (Confirmed)

Johan Folkunger
DNV Imatis
Michael Fjeldstad
Solutions Consultant
DNV Imatis

Case Study - DNV Imatis

  • Elevating healthcare productivity - exploring how DNV Imatis is enhancing healthcare operations with down-to-earth and sustainable care. 
  • Addressing bed availability - the impact of insufficient core bed stocks and staffing shortages, and discover actionable strategies to pragmatically enhance hospital capacity, drawing from real-world experience in Norway. 
  • Proven productivity boosts - uncover the potential of a sustainable bed and capacity management system, delivering a remarkable 15-20% boost in productivity. Hear how real-time data insights can change hospital and community management, offering precise planning and freeing up valuable nursing time. 
  • Learn from DNV Imatis' track record, including significant savings per bed and a substantial reduction in man-years per patient at the Oslo Emergency Clinic. 


Case Study - Opto

Case Study - Opto


Keynote Presentation - The Role of the Ambulance Service in a Community Based Setting (Confirmed)

Mr Andy Swinburn
Executive Director of Paramedicine
Welsh Ambulance Services NHS Trust

Historically ambulance services have been viewed as the ‘clinical logistics’ of the NHS, who’s role was to attending life threatening illness and injury and move patients around the system.

The nature of how patients present through the 999 system has changed and as such services need to adapt to this different need. The presentation aims to offer different clinical model for the ambulance service and how its can be used more effectively in addressing patient needs, closer to home and in turn easing patient flow into secondary care.


Case Study - From Extensive Waiting Times to 24/7 Access: How Virtual Solutions Transform Musculoskeletal Care (Confirmed)

Case Study - Sword Health

With musculoskeletal (MSK) conditions affecting nearly a third of the UK population, access to care remains challenging and often exceeds six weeks for physiotherapy or even two years for surgery. Join our discussion on how in-home virtual solutions address MSK issues using personalised, cost-efficient, and digital treatment programs. Learn about the cutting-edge technology behind these solutions, validated by 28 peer-reviewed studies and backed by 33 patents, ensuring faster, more accessible, and more tailored care for those in need.


Networking and Lunch

Networking and Lunch


Chair Afternoon Address (Confirmed)

Kelly Bishop
Assistant Director of Nursing and Urgent Care
Midlands and Lancashire Commissioning Support Unit (MLCSU)

Chair Afternoon Address (Confirmed)


Case Study - CLEO

Case Study - CLEO


UEC model (Confirmed)

David Sgorbati
Chief Analyst
Health Economics Unit

This model provides a not only an individual hospital view but one that can provide a national view too, allowing system leaders to ‘test’ interventions in the model and see the results. 


Case Study - Vitalhub

Case Study - Vitalhub


The Patient’s You Don’t See (Confirmed)

Dr Dalia Ludwig
Consultant Rheumatologist, General Physician & Clinical Lead for Patient Flow
University College London Hospital NHS Foundation Trust
Sally Beyzade
Matron for Patient Flow
University College London Hospital NHS Foundation Trust
Serena Ng
Senior Improvement Facilitator
University College London Hospital NHS Foundation Trust

In this presentation we explore the profound shift in perspective encapsulated by the statement, "I didn't realise the value of a single bed," and uncover how it catalysed UCLH's patient flow journey. We'll share how University College London Hospital has relooked at processes and people, leveraged technology, thought differently, and ultimately changed hearts and minds to improve patient flow. This presentation not only reflects on the key actions that have shaped our journey thus far but also looks ahead to where we're taking it next.


Canapés, Drinks and Networking

Canapés, Drinks and Networking


End of Day

End of Day


Tickets For NHS Senior Managers

We have an invite only option for NHS senior managers for our conference, to see if you qualify for a complimentary place please click the button below.

Apply for NHS Ticket

Book your Place

Free Tickets

To apply for a free ticket please select one of the options below.

Apply for FREE NHS Tickets Here

Apply for FREE Public Sector Tickets Here

Paid Tickets

Charity, Not for Profit and University (In-Person)
£203.99 excl VAT
Unlimited Places
Private Sector (In-Person)
£406.99 excl VAT
Unlimited Places
Free NHS Ticket
£0.00 No VAT
Limited Places
abpco 2021
Manchester Bee
CPD Member
Living Wage Member
Good Employment - Sponsor
Good Employment - Member
Armed Forces Covenant
Tech UK
Ban The Box
Faculty of Clinical Informatics
Stockport County
Convenzis Healthcare Event testimonials

What our clients say about us

It was great to join the Convenzis team again for the patient flow event. As always, the team were incredibly accommodating and happy to help. The quality of attendees is always of a high standard and relevant to the patient flow and to us also. We continue to have great discussions and footfall around our stand with no need to try and encourage people to come and see us. Really positive event for us and we look forward to working with Convenzis in the future.

Catalyst BI -

My colleague and I presented at the NHS workforce conference 2023, 19 September. The support and guidance we received from the Convenzis team in the run up to our presentation slot was great, well timed and perfectly pitched. The event itself, again was expertly organised. The conference was well Chaired by Sean, who was very engaging. As an audience member as well as a panel member, I would definitely work with the Convenzis team again.


Covenzis delivered an excellent meeting like always - a hubbub of activity focused on future developments within NHS pathology laboratories

Source LDPath -

Working with Convenzis is a stress-free and a rewarding experience, with fantastic engagement from a highly targeted and relevant audience


I worked with Convenzis, primarily Dan, for the first time this year, putting together a bespoke online event for IBM. He has always been so responsive and accommodating. The team always remained professional and helpful – despite the many demands from our side! They were very keen for us to maximise on the investment and revisit those attendees who had not committed to follow ups.
It was an absolute pleasure doing business with Convenzis and I know there will be more opportunities next year. Looking forward to it!