The programme
09:00
Registration and Breakfast
Registration - Open from 9:00 am - Closes at 11:00 am
All delegates must complete their registration process before the 11:00 AM cut-off time. Please arrive in a timely manner to allow for registration and to avoid any inconvenience. Delegates who arrive after the registration deadline will be refused entry to the event.
We appreciate your cooperation in helping us maintain the event's schedule and ensuring that everyone can fully participate in the Patient Flow Conference. If you have any questions or require assistance, our event staff will be available to assist you with the registration process.
Thank you for your understanding, and we look forward to an insightful and productive event together!
10:00
Chair Opening Address (Confirmed)
Kelly Bishop
Assistant Director of Nursing and Urgent Care
Midlands and Lancashire Commissioning Support Unit (MLCSU)
Chair Opening Address (Confirmed)
10:05
Keynote Presentation - Using Technology to Improve Patient Flow (Confirmed)
Tracy Stocker
Director of Operations for Flow and Integration
Medway NHS Foundation Trust
How technology has enabled the Trust to improve flow from ED through to discharge and beyond by the implementation of TeleTracking to manage beds through the Medway Care Coordination Centre.
10:25
Patient experience panel discussion
Andrew Stradling
Chief Medical Officer
NHS LPP, HCSA
Mr Andy Swinburn
Executive Director of Paramedicine
Welsh Ambulance Services NHS Trust
Chris Johnson
Head of Patient Experience & Engagement
Northampton General Hospital
This panel discussion will discuss the importance of making it easier for patients to access care, reducing waiting times, and improving the overall quality of care. By sharing personal experiences and insights, the panel seeks to inspire positive change, fostering a healthcare system that prioritises patient needs, enhances accessibility, and ensures a timely and high-quality care experience.
Panellists:
-
Andrew Stradling, Chief Medical Officer, NHS LPP Medical Director, M&S H&CP (Confirmed)
- Chris Johnson, Head of Patient Experience & Engagement, Northampton General Hospital (Confirmed)
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Mr Andy Swinburn, Executive Director of Paramedicine, Welsh Ambulance Services NHS Trust (Confirmed)
10:55
Case Study - Improving Patient Flow by Digitising the Procurement of Non-Emergency Transport
Julian Mount
Business Development Manager
RLDatix
Case Study - RLDatix
A case study review on how to use a Dynamic Purchasing System to improve patient flow that will explore:
- The impact on patient flow of poor transport provision
- The challenges surrounding procuring Non-Emergency Patient Transport
- Compliance, quality Vs value for money
- Productivity examples
Speaker: Julian Mount – Business Development Manager – RLDatix
12:15
Chair Morning Reflection (Confirmed)
Kelly Bishop
Assistant Director of Nursing and Urgent Care
Midlands and Lancashire Commissioning Support Unit (MLCSU)
Chair Morning Reflection (Confirmed)
12:20
Case Study - Boosting Productivity: The Impact of Sustainable Care and Electronic Bed & Capacity Management (Confirmed)
Johan Folkunger
CEO
DNV Imatis
Michael Fjeldstad
Solutions Consultant
DNV Imatis
Case Study - DNV Imatis
- Elevating healthcare productivity - exploring how DNV Imatis is enhancing healthcare operations with down-to-earth and sustainable care.
- Addressing bed availability - the impact of insufficient core bed stocks and staffing shortages, and discover actionable strategies to pragmatically enhance hospital capacity, drawing from real-world experience in Norway.
- Proven productivity boosts - uncover the potential of a sustainable bed and capacity management system, delivering a remarkable 15-20% boost in productivity. Hear how real-time data insights can change hospital and community management, offering precise planning and freeing up valuable nursing time.
- Learn from DNV Imatis' track record, including significant savings per bed and a substantial reduction in man-years per patient at the Oslo Emergency Clinic.
13:00
Keynote Presentation - The Role of the Ambulance Service in a Community Based Setting (Confirmed)
Mr Andy Swinburn
Executive Director of Paramedicine
Welsh Ambulance Services NHS Trust
Historically ambulance services have been viewed as the ‘clinical logistics’ of the NHS, who’s role was to attending life threatening illness and injury and move patients around the system.
The nature of how patients present through the 999 system has changed and as such services need to adapt to this different need. The presentation aims to offer different clinical model for the ambulance service and how its can be used more effectively in addressing patient needs, closer to home and in turn easing patient flow into secondary care.
13:20
Case Study - From Extensive Waiting Times to 24/7 Access: How Virtual Solutions Transform Musculoskeletal Care (Confirmed)
Case Study - Sword Health
With musculoskeletal (MSK) conditions affecting nearly a third of the UK population, access to care remains challenging and often exceeds six weeks for physiotherapy or even two years for surgery. Join our discussion on how in-home virtual solutions address MSK issues using personalised, cost-efficient, and digital treatment programs. Learn about the cutting-edge technology behind these solutions, validated by 28 peer-reviewed studies and backed by 33 patents, ensuring faster, more accessible, and more tailored care for those in need.
14:25
Chair Afternoon Address (Confirmed)
Kelly Bishop
Assistant Director of Nursing and Urgent Care
Midlands and Lancashire Commissioning Support Unit (MLCSU)
Chair Afternoon Address (Confirmed)
14:30
Case Study - Can standardised pathways reduce waiting times for patients
Dr David Hambleton
Managing Director
Pathways Alliance Limited
Case Study - Pathways Alliance
Originating in Canterbury in the South Island of New Zealand, HealthPathways was developed from a need to increase collaboration across primary and secondary care, with clinicians coming together to develop condition specific pathways of care that articulate ‘this is how we do things around here today’.
As a central repository of localised, pathways of care, each one is tailored to an individual health system by local doctors in collaboration with subject matter experts, to reflect the reality of local service provision. These pathways support general practitioners and hospital clinicians to make informed, supportive decisions at the point of care, within any local constraints on service availability.
In this session you will get an understanding of the purpose of HealthPathways, why it was developed and how it has gone on to become a trusted process for supporting the management of patient flow across over 65 international health systems.
The session will highlight the impact community HealthPathways is having on the Welsh system and others, as well as introducing Hospital HealthPathways as a means to create, disseminate and maintain pathways of care within an acute setting.
14:50
Keynote Presentation - Modelling patient flow in A & E (Confirmed)
Joe Lillington
Senior Data Scientist
NHS Health Economics Unit
In this presentation, I’m going to be talking about how we can use data science to model how patients pass through the A & E department, and how we can use simulations to test potential changes in patient flow.
15:10
Case Study - Smart Technology, Connected Care: Leveraging Digital Tools for Enhanced Patient Flow
Lisa Riley
Deputy CEO & Vice President of Strategy and Sales
VitalHub UK
Case Study - Vitalhub
Join Lisa Riley, Deputy CEO of VitalHub UK, as she explores how an ecosystem of digital solutions can help deliver more effective patient flow, an improved patient experience, higher levels of operational efficiency, and more coordinated care for patients.
Learn how VitalHub UK is ‘joining the dots’ across multiple health and social care providers to eliminate siloed working practices, achieve streamlined integration of care services and create a safer environment for patients.
15:30
The Patient’s You Don’t See (Confirmed)
Dr Dalia Ludwig
Consultant Rheumatologist, General Physician & Clinical Lead for Patient Flow
University College London Hospital NHS Foundation Trust
Sally Beyzade
Matron for Patient Flow
University College London Hospital NHS Foundation Trust
Serena Ng
Senior Improvement Facilitator
University College London Hospital NHS Foundation Trust
In this presentation we explore the profound shift in perspective encapsulated by the statement, "I didn't realise the value of a single bed," and uncover how it catalysed UCLH's patient flow journey. We'll share how University College London Hospital has relooked at processes and people, leveraged technology, thought differently, and ultimately changed hearts and minds to improve patient flow. This presentation not only reflects on the key actions that have shaped our journey thus far but also looks ahead to where we're taking it next.
15:50
Canapés, Drinks and Networking
Canapés, Drinks and Networking